Refund policy

Returns Policy
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Any costume made items can't be refunded or special military gear such as helmets, gas masks, military vests, body armor and etc...

To complete your return, we require a receipt or proof of purchase and to contact us in advance via email or phone.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@israelmilitary.com

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@israelmilitary.com and send your item to: P.O.BOX 6180,Netanya 42161,ISRAEL.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
Most of our products are made and shipped from Israel. When returning an order make sure you write on the package "Returned Goods" and write "No commercial value" on it.
To return your product, you should mail your product to: P.O.BOX 6180,Netanya 42161,ISRAEL.

We also have a warehouse in the US. We ship from there certain products that we manufacture in the US. The items that are sent from the US will be returned to the US address mentioned on the package.

There could be an order that some items are sent from the US and some are sent from Israel (depending on the items).

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

SHIPPING & DELIVERY OPTIONS

Registered Air Mail: Delivery time is about 2-3 weeks after shipping and up to 30 days. This includes a tracking number for convenience of tracking your order. You will receive a notification of delivery from your local postal authority. A signature and identification will be required for collection. In case of lost package we will apply the Postal Office Authorities for details and check up. Most items are shipped this way, unless the Express Mail options are selected on checkout. Express Mail Service : Delivery time is 5-7 business days . Deliveries are door-to-door Kindly select this option if delivery time is critical to you. EMS prices will be calculated on checkout (25% of order total plus $25 per order). Fed-Ex/UPS: Delivery time is 2-3 business days after shipping . Delivery is door to door. Please select this shipping option if receiving goods is urgent to you. Extra price will be added to basic shipping cost (25% of order total). Please note that handling and shipping might take up to 14 business days and it is a matter of availability.

For any other questions or inquires, please contact us at:
info@israelmilitary.com
+972-9-8851777